This guide concerns deliveries in Finland. Source links retain their stated language and country scope.
Check official tracking and delivery details, report the issue through the right channel and, for an online order, contact the seller too.
Updated
Pakettiseuranta.fi is an independent guidance service. We do not send search requests or compensation claims to carriers. Selecting guidance does not start an investigation.
Check the carrier’s official tracking and estimated delivery time. Electronic advance information alone does not show that the parcel has been handed over for transport; ask the sender about the handover.
If the parcel has been accepted for transport, check the latest event. When it transfers between carriers, ask the sender for the final delivery carrier and a second tracking number.
If delivery is delayed, report the issue through the channel below. A gap in tracking or failed carrier identification alone does not mean the parcel is lost.
Tracking says delivered, but the parcel cannot be found
Check the delivery time, stated delivery location and any delivery photo or proof of delivery in official tracking.
Check the agreed safe place and whether someone in your household received it. Arrival at a collection point does not mean delivery to the recipient.
If the parcel is still missing, notify the carrier and the seller or sender immediately. This situation alone does not establish theft or determine entitlement to compensation.
The carrier has confirmed that the parcel is lost
Keep the carrier’s confirmation of the loss and any case reference.
Gather the shipment details and proof of value using the checklist below.
Agree with the eligible claimant on starting the compensation process under the relevant service’s guidance. The buyer’s case with the seller and a transport compensation claim are separate processes.
Recipient, sender and compensation
As the recipient, ask the sender for the necessary shipment details. You can report a missing parcel; the right to report it and eligibility to claim compensation are different matters.
As the sender, check your handover receipt and transport contract. Request an investigation from your contracted service and check who can claim compensation.
For an online purchase, contact the seller too. Resolving the purchase with the seller is separate from the seller’s transport compensation claim.
For a shipment between private individuals, agree with the other party on how to investigate and check the guidance of the transport service and any marketplace used.
Ask the sender to confirm the contracting party for transport. Your role is not determined solely by who paid the delivery fee.
As the sender of an online order, handle the buyer’s case separately from your own transport compensation claim. If you are not the seller, coordinate the investigation with the seller too.
Carrier compensation may not cover the full value of the goods. Damage, missing contents, delay and loss of the entire shipment are different situations; their deadlines are not interchangeable.
Shipment from abroad
Check official tracking for the final delivery carrier and any local tracking number. If they are not shown, ask the sender. An unknown final delivery carrier is not assumed to be Posti. We do not transfer tracking numbers or personal details to this help page.
Carrier guidance and sources
Below are guidance and limitations for all 16 services. A general contact channel does not verify compensation terms. The date records a review of the source content, not just a link check.
If the search does not locate the shipment, compensation is normally claimed by the sender, the contracting party that paid Posti for transport. A delivery fee paid by the recipient to the seller does not by itself make the recipient eligible to claim.
Official sources and verification details
Scope: Shipments carried by Posti; Finnish customer guidance.
Guidance verified for the specified service
Posti: Damage and compensation (en). Either party can request an investigation; compensation is normally claimed by the sender. Source content checked .
Matkahuolto
Who to contact
Report the missing shipment to the seller or sender without delay.
Compensation
For an online purchase, submit your complaint to the seller. For a shipment between private individuals, the sender is the primary claimant. Have proof of the purchase price and the weight of the missing goods ready.
The contract customer claims compensation from PostNord. If you are not a contract customer, contact the party from whom you bought the product or service; for an online purchase, contact the seller.
Service-specific time limit or waiting period: Report a PostNord shipment that has not arrived to customer service within 14 calendar days of the expected delivery date. This is a notification deadline, not a minimum waiting period. Source for the time guidance
Official sources and verification details
Scope: PostNord guidance for Finland: a shipment that has not arrived.
Guidance verified for the specified service
PostNord: Lost, damaged or delayed shipments (fi). Report a shipment that has not arrived within 14 calendar days of the expected delivery date; compensation is handled through the contract party. Source content checked .
DHL
Who to contact
Use the DHL customer service finder and enter the tracking number yourself on the DHL website. This identifies the division responsible for your shipment.
Specific lost parcel guidance has not yet been verified. Ask the carrier’s customer service about the shipment.
Compensation
Check claimant eligibility and the procedure with the correct DHL service. Terms from different divisions cannot be combined.
Official sources and verification details
Scope: DHL Express, DHL eCommerce and DHL Freight are handled separately.
Only the contact channel is verified
DHL: Customer service – Finland (fi). The customer service finder identifies the correct DHL division from the tracking number. Source content checked .
DHL eCommerce: when an international shipment has not arrived
Who to contact
Ask the sender or online shop to investigate the shipment with DHL eCommerce.
A DHL eCommerce claim can be filed by the sender who is DHL’s contract partner. The recipient deals with the seller or sender about compensation.
Service-specific time limit or waiting period: If an international DHL eCommerce shipment has not arrived 10 calendar days after the estimated delivery date, contact the sender or online shop to request an investigation. This is guidance on waiting before requesting an investigation, not the final day for a claim or a declaration that the parcel is lost. Source for the time guidance
Official sources and verification details
Scope: International DHL eCommerce shipment to Finland, Finnish FAQ.
Guidance verified for the specified service
DHL eCommerce: Tracking FAQ – Finland (fi). For an international shipment that has not arrived, an investigation is requested through the sender 10 calendar days after the estimated delivery time; only the contract sender can file a claim. Source content checked .
Report a parcel marked as delivered but missing immediately. This waiting guidance does not apply to Express, Freight or an unknown DHL service.
UPS
Who to contact
You can file a claim for a lost parcel on the UPS website. The recipient can usually start as a guest too; restrictions on the sender’s account may prevent this. In that case, contact the sender.
UPS normally pays compensation for an approved claim to the sender. Filing a claim does not mean that the person filing it receives compensation. Have the tracking number, a detailed description of the goods and proof of value ready.
Scope: UPS claims guidance for Finland; the country of origin affects the terms.
Guidance verified for the specified service
UPS: File a claim – Finland (fi). The recipient can start as a guest subject to account restrictions; compensation goes to the sender. The deadline depends on the country of origin’s terms. Source content checked .
FedEx
Who to contact
The general complaints guidance directs you to the FedEx contact form.
Check GLS tracking and its Finland parcel number field. Give customer service the GLS number and recipient details. If tracking has not changed for several days, ask the sender to request a formal investigation.
The source confirms that the sender can request an investigation. Eligibility for compensation for a completely lost shipment must be checked with the GLS company named in the contract; damage guidance does not apply directly to loss.
Official sources and verification details
Scope: GLS parcels arriving in Finland.
Guidance verified for the specified service
GLS Finland: Parcel tracking (en). Finnish parcel number, details needed by customer service and investigation initiated by the sender. Source content checked .
DSV / DB Schenker
Schenker’s Finnish operations joined DSV companies on 1 December 2025. The old DB Schenker search term and tracking page address are retained. Use your shipment’s own tracking link; the name change alone does not determine the contract terms.
Who to contact
Ask customer service to locate the shipment. If it cannot be found, a compensation claim is submitted after the search period specified by the company. The length of that period has not been verified.
Schenker guidance directs private individuals to the seller of the goods. Other claimants’ eligibility depends on the contract and who bore the risk for the goods. Confirm the correct service for your shipment with DSV. The DSV claims channel is myDSV, or eClaims for customers with a Schenker contract; choose the channel specified by your contract.
Scope: Schenker transport damage guidance for Finland; use the service specified in your shipment’s contract.
Guidance verified for the specified service
Schenker: Transport damage (fi). First locate the shipment; compensation follows the search period. Private individuals are directed to the seller. Source content checked .
DSV: Schenker joined DSV in Finland (fi). Finnish operations merged on 1 December 2025; services are named as DSV services from the beginning of 2026. Source content checked .
DSV: Contacts in Finland (fi). Service-specific contact details, with separate contacts for domestic parcels and collection point shipments. Source content checked .
DSV: Claims handling (fi). The claims channel depends on the contract: myDSV or eClaims for a Schenker contract. Damage deadlines are not applied to a completely lost shipment. Source content checked .
Bring
Bring’s own terminal operations, Finnish domestic services and outbound services from Finland have ended. Shipments arriving in Finland are handled separately: Bring has not ended all deliveries involving Finland.
Who to contact
Ask the seller or sender for the actual Bring service, contract country and carrier handling final delivery in Finland.
Compensation
The Norwegian website directs the sender or the party that paid Bring for freight to Mybring. This guidance has not been confirmed as applicable to all Finnish shipments; check the procedure with the contracted service.
Official sources and verification details
Scope: The inbound service to Finland and contract country must be confirmed; Norwegian guidance is not general guidance for Finland.
Applicability to Finland is unclear
Bring.fi: Services in Finland (en). Own terminals, domestic services and outbound services from Finland have ended; inbound services to Finland are separate. Source content checked .
Bring Norway: Claims and complaints (en). The Norwegian website names the sender/freight payer as the claimant. Applicability to Finland is unclear. Source content checked .
Budbee
Who to contact
Contact the chat in the Budbee app or in your tracking link. Alternatively, use the contact form on the customer service page.
Specific lost parcel guidance has not yet been verified. Ask the carrier’s customer service about the shipment.
Compensation
Public compensation guidance for a lost parcel and claimant eligibility have not been verified; ask customer service and, for an online purchase, the seller.
Official sources and verification details
Scope: Budbee customer service in Finland.
Only the contact channel is verified
Budbee: Customer service – Finland (fi). Contact through the app/tracking link for a missing delivery. Chat and an alternative form verified; compensation terms not verified. Source content checked .
Instabox
Who to contact
Use the tracking link provided by the sender and ask the sender for the correct contact channel in Finland.
Compensation
The loss or compensation procedure for Finland has not been verified. The Swedish help centre is not presented as guidance for Finland.
Official sources and verification details
Scope: Guidance and contact channel for Finland have not been verified.
Lost parcel guidance has not been verified
Instabox: Help (Sweden, in English) (en). The help centre title was found, but its actual content and applicability to Finland could not be verified. No successful content check. Last attempt 2026-09-17.
Cainiao
Who to contact
General recommendation: contact the seller or marketplace and ask for the final delivery carrier and local tracking number. This is not verified Cainiao guidance for lost parcels.
Compensation
The compensation procedure in Finland for international shipments has not been verified. Chinese domestic guidance is not applied here.
Official sources and verification details
Scope: International service confirmed; lost parcel guidance for recipients in Finland not verified.
Applicability to Finland is unclear
Cainiao: Cross-border Express Delivery (en). An international delivery service exists. Lost parcel guidance for Finland was not verified. Source content checked .
YunExpress
Who to contact
Track your shipment through the YunExpress website. The general customer service address is info@yunexpress.com. Ask the sender for the final delivery carrier in Finland and the local tracking number.
Specific lost parcel guidance has not yet been verified. Ask the carrier’s customer service about the shipment.
Compensation
The loss procedure, eligible claimant and deadlines for Finland have not been verified.
Official sources and verification details
Scope: General international tracking and customer service channel.
Only the contact channel is verified
YunExpress: Official website (en). The YunTrack tracking link and the customer service address info@yunexpress.com were verified. Source content checked .
Omniva
Who to contact
Empty locker or missing shipment: contact consumer customer service in the shipment’s country. The Omniva source links to services in Estonia, Latvia and Lithuania. In Finland, ask the sender who handles final delivery.
The carrier could not be verified. Check the sender’s tracking link and ask the sender for the carrier name and any local tracking number for Finland.
Compensation
A carrier-specific compensation link, eligible claimant or deadline cannot be given before the carrier is identified.
Official sources and verification details
Scope: Carrier and service not verified.
Lost parcel guidance has not been verified
No official carrier source has been verified.
R-paketti / Ärräpaketti
The Ärräpaketti service has ended. The last sending date was 31 December 2025; new shipments have not been accepted since 1 January 2026. R-kioski may still be a collection point for another carrier. The collection location alone does not identify the carrier.
Who to contact
For an old Ärräpaketti shipment, check the details with the sender. For current collections at R-kioski, use the actual carrier stated in the collection notification.
Compensation
The compensation procedure for the historical service has not been verified. Ask the sender or service provider; do not apply another carrier’s deadlines.
Official sources and verification details
Scope: Historical Ärräpaketti service; not other carriers’ collection services at R-kioski.
Lost parcel guidance has not been verified
R-kioski: Ärräpaketti service ends (fi). The last sending date was 31 December 2025. New shipments are not accepted from 1 January 2026; other carriers’ parcel services continue. Source content checked .
Checklist before contacting support
Gather these details for yourself. Requirements vary by carrier; this is not a mandatory form for every company. We do not collect these details on our server.
Tracking number and any local delivery tracking number.
Order number and sender and recipient details.
Sending date, promised or estimated delivery date and latest tracking event.
Packaging size, colour, markings and a detailed description of the contents.
Proof of purchase or payment if claiming compensation.
For a parcel marked as delivered: delivery time, stated delivery location and any delivery photo.
